Terms of Service — VendorLens

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and VendorLens ("VendorLens", "we", "us", or "our") governing your access to and use of the VendorLens platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are entering into these Terms on behalf of an entity, you represent and warrant that you have the authority to bind such entity.

1. Definitions

"Customer Data" means all data, content, documents, and materials submitted, uploaded, or otherwise made available by Customer through the Service.
"Service" means the VendorLens trust center platform and associated services.
"Subscription Term" means the period during which Customer is authorized to use the Service.
"Authorized Users" means individuals authorized by Customer to access the Service.

2. Provision of the Service

VendorLens hereby grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term solely for Customer's internal business purposes.

VendorLens reserves the right, at its sole discretion, to modify, enhance, suspend, or discontinue any aspect of the Service at any time, with or without notice.

VendorLens shall have no liability arising from any modification, suspension, or discontinuation of the Service.

3. Account Registration and Security

Customer shall:

Provide accurate and complete information
Maintain confidentiality of login credentials
Notify VendorLens of unauthorized use

Customer shall be responsible for all activities occurring under its account.

VendorLens shall not be liable for unauthorized access resulting from Customer's failure to maintain security.

4. Acceptable Use

Customer agrees not to:

Use the Service in violation of applicable laws
Upload malicious code
Attempt unauthorized access
Reverse engineer the Service
Misrepresent certifications or compliance

VendorLens reserves the right to suspend or terminate accounts for violations.

5. Customer Responsibilities

Customer acknowledges and agrees that:

Customer is solely responsible for Customer Data
Customer is responsible for accuracy of disclosures
Customer is responsible for compliance claims
Customer shall ensure lawful use

VendorLens shall have no obligation to verify Customer Data.

6. Customer Data Ownership

Customer retains all right, title, and interest in and to Customer Data.

Customer grants VendorLens a limited, worldwide, royalty-free license to host, process, and transmit Customer Data solely for the purpose of providing the Service.

VendorLens may use anonymized and aggregated data for analytics and service improvement.

7. Third-Party Reliance Disclaimer

The Service enables Customer to publish information to third parties.

VendorLens:

Does not verify Customer Data
Does not guarantee accuracy
Disclaims responsibility for third-party reliance

Any third party accessing Customer content does so at their own risk.

8. Security Disclaimer

VendorLens does not:

Audit Customer security posture
Validate compliance certifications
Guarantee accuracy of security disclosures

Customer remains solely responsible for representations.

9. Intellectual Property

VendorLens retains all intellectual property rights in:

The Service
Software
Documentation
Branding

No rights are granted except as expressly stated.

10. Fees and Payment

Customer agrees to pay all applicable fees.

Fees are:

Non-refundable
Billed in advance
Exclusive of taxes

VendorLens may suspend access for non-payment.

11. Term and Termination

These Terms remain in effect during the Subscription Term.

VendorLens may suspend or terminate for:

Breach of Terms
Non-payment
Security risks
Illegal use

Upon termination, Customer access shall cease.

12. Data Retention and Deletion

Upon termination:

Data retained for 30 days
Customer responsible for export
Data may be permanently deleted

VendorLens shall not be liable for data loss.

13. Service Availability

VendorLens provides the Service on an "as available" basis.

VendorLens does not guarantee:

Uptime
Availability
Performance

VendorLens shall not be liable for interruptions.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE."

VendorLens disclaims all warranties, express or implied, including:

Merchantability
Fitness for purpose
Non-infringement

15. Limitation of Liability

To the maximum extent permitted by law, VendorLens shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of data

VendorLens aggregate liability shall not exceed three (3) months of fees paid by Customer immediately preceding the claim.

If no fees were paid, liability shall be limited to €100.

16. Indemnification

Customer shall indemnify and hold harmless VendorLens against claims arising from:

Customer Data
Misrepresentation
Compliance claims
Customer conduct

17. Confidentiality

VendorLens shall implement reasonable safeguards to protect Customer Data.

VendorLens shall not disclose confidential information except as required by law.

18. Data Protection

VendorLens processes personal data in accordance with:

GDPR
Privacy Policy
Applicable data protection laws

19. Product Changes

VendorLens reserves the right to:

Modify features
Remove features
Change functionality

VendorLens shall provide reasonable notice where feasible.

20. Governing Law

These Terms shall be governed by the laws of the Republic of Cyprus.

21. Dispute Resolution

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of Cyprus courts.

22. Force Majeure

VendorLens shall not be liable for events beyond reasonable control.

23. Entire Agreement

These Terms constitute the entire agreement between parties.

24. Updates

VendorLens may update these Terms at any time.

Continued use constitutes acceptance.