VendorLens

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    Terms of Service

    Effective Date: August 11, 2026
    Last Updated:

    These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and VendorLens ("VendorLens", "we", "us", or "our") governing your access to and use of the VendorLens platform, website, and related services (collectively, the "Service").

    By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

    If you are entering into these Terms on behalf of an entity, you represent and warrant that you have the authority to bind such entity.

    1. Definitions

    • "Customer Data" means all data, content, documents, and materials submitted, uploaded, or otherwise made available by Customer through the Service.
    • "Service" means the VendorLens trust center platform and associated services.
    • "Subscription Term" means the period during which Customer is authorized to use the Service.
    • "Authorized Users" means individuals authorized by Customer to access the Service.

    2. Provision of the Service

    VendorLens hereby grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term solely for Customer's internal business purposes.

    VendorLens reserves the right, at its sole discretion, to modify, enhance, suspend, or discontinue any aspect of the Service at any time, with or without notice.

    VendorLens shall have no liability arising from any modification, suspension, or discontinuation of the Service.

    3. Account Registration and Security

    Customer shall:

    • Provide accurate and complete information
    • Maintain confidentiality of login credentials
    • Notify VendorLens of unauthorized use

    Customer shall be responsible for all activities occurring under its account.

    VendorLens shall not be liable for unauthorized access resulting from Customer's failure to maintain security.

    4. Acceptable Use

    Customer agrees not to:

    • Use the Service in violation of applicable laws
    • Upload malicious code
    • Attempt unauthorized access
    • Reverse engineer the Service
    • Misrepresent certifications or compliance

    VendorLens reserves the right to suspend or terminate accounts for violations.

    5. Customer Responsibilities

    Customer acknowledges and agrees that:

    • Customer is solely responsible for Customer Data
    • Customer is responsible for accuracy of disclosures
    • Customer is responsible for compliance claims
    • Customer shall ensure lawful use

    VendorLens shall have no obligation to verify Customer Data.

    6. Customer Data Ownership

    Customer retains all right, title, and interest in and to Customer Data.

    Customer grants VendorLens a limited, worldwide, royalty-free license to host, process, and transmit Customer Data solely for the purpose of providing the Service.

    VendorLens may use anonymized and aggregated data for analytics and service improvement.

    7. Third-Party Reliance Disclaimer

    The Service enables Customer to publish information to third parties.

    VendorLens:

    • Does not verify Customer Data
    • Does not guarantee accuracy
    • Disclaims responsibility for third-party reliance

    Any third party accessing Customer content does so at their own risk.

    7A. Vendor Assessments

    The Service includes a supplier-assessment feature (currently labelled Beta) that allows Customer to record suppliers, send questionnaires, invite supplier contacts through time-limited access links, collect questionnaire responses and evidence files, and record assessment decisions.

    Customer is solely responsible for:

    • Having a lawful basis to contact the supplier representatives it invites, and for the accuracy of the contact details it enters
    • The content of questionnaires, clarification requests and reminders it sends
    • Reviewing responses and evidence, and for every assessment decision, risk rating interpretation, condition and review date it records
    • Any commercial, contractual or onboarding action it takes on the basis of an assessment

    VendorLens provides the workflow only. Inherent-risk ratings are calculated from Customer's own answers and are an aid to prioritisation, not an assurance opinion, audit, certification or security verification of any supplier. VendorLens does not verify supplier answers, does not authenticate uploaded evidence, and does not perform continuous monitoring, external security ratings or third-party risk programme management.

    Evidence files are validated on upload for file type and structural integrity. This check does not detect malicious content, and Customer must not treat successful upload as confirmation that a file is safe.

    Beta features are provided as-is, may change or be withdrawn, and plan allowances for suppliers and concurrent assessments apply as published on our pricing page. Assessment records, responses, evidence and decisions are Customer Data under Section 6 and are retained and deleted in accordance with Section 12.

    8. Security Disclaimer

    VendorLens does not:

    • Audit Customer security posture
    • Validate compliance certifications
    • Guarantee accuracy of security disclosures

    Customer remains solely responsible for representations.

    9. Intellectual Property

    VendorLens retains all intellectual property rights in:

    • The Service
    • Software
    • Documentation
    • Branding

    No rights are granted except as expressly stated.

    Third-party names and logos

    VendorLens includes a shared catalogue of commonly used suppliers so you can recognise an organisation while you build your register. Third-party company names, brands and logos shown in that catalogue and in your supplier records remain the property of their respective owners and are used only to identify the supplier. Their presence in the catalogue does not imply any partnership, endorsement, certification or affiliation between VendorLens and those organisations, and it is not an assessment of them. Supplier logos are loaded from third-party logo services using the supplier's own domain; we do not host or claim rights in them. If you own a brand shown here and want it changed or removed, contact us and we will action it.

    10. Fees and Payment

    Customer agrees to pay all applicable fees.

    Fees are:

    • Non-refundable
    • Billed in advance
    • Exclusive of taxes

    VendorLens may suspend access for non-payment.

    11. Term and Termination

    These Terms remain in effect during the Subscription Term.

    VendorLens may suspend or terminate for:

    • Breach of Terms
    • Non-payment
    • Security risks
    • Illegal use

    Upon termination, Customer access shall cease.

    12. Data Retention and Deletion

    Upon termination:

    • Data retained for 30 days
    • Customer responsible for export
    • Data may be permanently deleted

    VendorLens shall not be liable for data loss.

    13. Service Availability

    VendorLens provides the Service on an "as available" basis.

    VendorLens does not guarantee:

    • Uptime
    • Availability
    • Performance

    VendorLens shall not be liable for interruptions.

    14. Disclaimer of Warranties

    To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE."

    VendorLens disclaims all warranties, express or implied, including:

    • Merchantability
    • Fitness for purpose
    • Non-infringement

    15. Limitation of Liability

    To the maximum extent permitted by law, VendorLens shall not be liable for:

    • Indirect damages
    • Consequential damages
    • Loss of profits
    • Loss of data

    VendorLens aggregate liability shall not exceed three (3) months of fees paid by Customer immediately preceding the claim.

    If no fees were paid, liability shall be limited to €100.

    16. Indemnification

    Customer shall indemnify and hold harmless VendorLens against claims arising from:

    • Customer Data
    • Misrepresentation
    • Compliance claims
    • Customer conduct

    17. Confidentiality

    VendorLens shall implement reasonable safeguards to protect Customer Data.

    VendorLens shall not disclose confidential information except as required by law.

    18. Data Protection

    VendorLens processes personal data in accordance with:

    • GDPR
    • Privacy Policy
    • Applicable data protection laws

    19. Product Changes

    VendorLens reserves the right to:

    • Modify features
    • Remove features
    • Change functionality

    VendorLens shall provide reasonable notice where feasible.

    20. Governing Law

    These Terms shall be governed by the laws of the Republic of Cyprus. The Service is provided by VendorLens Technologies Ltd, company registration number HE488809 (Registrar of Companies, Republic of Cyprus), registered office Limassol, Cyprus.

    21. Dispute Resolution

    Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of Cyprus courts.

    22. Force Majeure

    VendorLens shall not be liable for events beyond reasonable control.

    23. Entire Agreement

    These Terms constitute the entire agreement between parties.

    24. Updates

    VendorLens may update these Terms at any time.

    Continued use constitutes acceptance.